Frequently asked questions

About Sierra Climbing: values and community

What is Sierra Climbing?

What does "conscious consumption" mean?

Is Sierra Climbing a "100% sustainable" brand?

Who are Sierra Climbing products for?

Where does Sierra Climbing manufacture?

Why is the price higher than that of major retail brands?

Is Sierra Climbing only for climbing gyms or also for rock climbing?

Is Sierra Climbing gear only for rock experts?

What kind of products can I find in the store?

How do I know which product I need?

Who is behind Sierra Climbing?

How can I become part of the Sierra community?

Shopping, Orders & Payment

How can I place an order?

Do the products have real stock?

Can I modify an order after purchasing?

What payment methods do you accept?

Is it safe to buy on the website?

Shipping

Where do you ship to?

How long does shipping take?

How much is shipping?

Is there free shipping?

How can I check the status of my order?

Exchanges and returns

Can I return a product?

How long do I have to return a product?

What should I do if I ordered the wrong size?

What products might have return limitations?

What happens if I receive a wrong or defective product?

Customer Support

How can I contact Sierra Climbing?

Can I ask questions on Instagram?

Do you offer advice on choosing a product?

What products may have return restrictions?

Do you still have any questions?

If you haven't found the answer in our FAQs, please write to us.
We are ready to answer any questions about your orders or shipments.